--- title: "Automated dunning process" date: 2021-07-07 author: "Christian Meggendorfer" featured_image: "https://www.easybill.de/wp-content/uploads/2023/08/automatisiertes-mahnwesen-easybill.png" --- # Better dunning. Faster payments. **Automated dunning made easy**: Automating payment reminders and dunning notices not only saves time, it also increases the likelihood of receiving your payments. - Efficient. Automated. Reliable payments. - Remind customers about payments with no effort. [Try now](https://app.easybill.de/signup?lang=en) [Learn more](#h-warum-automatisches-mahnwesen-mit-easybill) ## **Why automated dunning with easybill?** Our goal is to simplify your dunning process and ensure you never miss an unpaid invoice again. With easybill’s automatic dunning feature, you can keep your finances under control without having to worry about manual processes. ## Optimized dunning notices for maximum efficiency Most business owners know this: customers don’t always pay on time or don’t immediately settle the full invoice amount. In such cases, the first dunning run often starts, tying up additional time and resources. But it doesn’t have to be that way, thanks to easybill’s automated dunning. Solo self-employed professionals and small businesses in particular often hesitate to send a dunning notice immediately when payment is late. The reason: fear of putting customers off and losing orders. This is where automated dunning can help. With our service, you can rely on professional receivables management – and customers appreciate good organization. ![](https://www.easybill.de/wp-content/uploads/2026/02/placeholder-1-e1771428780238.png) ![](https://www.easybill.de/wp-content/uploads/2026/02/placeholder-2-e1771433931203.png) ## More liquidity and time for your business If you don’t (any longer) have to keep an eye on payment deadlines, you’ll have more time to invest in **other day-to-day business tasks**. Because with an integrated automated dunning process, there’s no need for a manually written, individually prepared payment request. The same goes for the next reminder a few days later. In addition, easybill monitors the **receipt of payment** – taking the load off you here as well. When it comes to **sending payment reminders** and dunning notices, you don’t have to limit yourself either: mail, email, or fax are available to you as sending options. ![](https://www.easybill.de/wp-content/uploads/2026/03/testimonial-hero-placeholder.jpg)“[Well-thought-out program with many features and options for expansion. Also a super friendly and competent service.](https://www.easybill.de/kunden) “ ![](https://www.easybill.de/wp-content/uploads/2026/03/post-single-placeholder-1.png) **EASYBILL CUSTOMER** ## Automated service, individual configuration Although our integrated dunning process runs automatically, that doesn’t mean you can’t adapt it to your individual needs. For example, you have the option to create **custom templates for each customer** and define when the dunning run should start. Use our document templates and save even more time! Our latest feature also saves time: the rule preview. It lets you **see at a glance** which settings and parameters you selected for each customer. This way, you can adjust them quickly and with minimal effort—if it should become necessary. ![](https://www.easybill.de/wp-content/uploads/2026/02/placeholder-1-e1771428780238.png) ## Get started now Try easybill for 7 days completely free of charge and with no obligation. No credit card required. [Start free trial](https://app.easybill.de/signup?lang=en) [Explore features](/en/features) ![](https://www.easybill.de/wp-content/uploads/2026/02/placeholder-2-e1771433931203.png) ## **The customer-friendly way to send payment reminders** If you don’t want to send your customer a dunning notice right away, you can use another feature of our software: For **larger invoices or long payment terms**, send your customer a brief note a few days before the due date. This helps you avoid having to send a dunning notice in the best-case scenario and charging your customer fees for it. This also contributes to a **good customer relationship** and a cooperative partnership. ## **Exclude certain customer groups from the dunning process** In addition, in easybill you can define certain customers who should **not be included in the dunning run**. This is especially helpful if you have made individual arrangements with your customers and want to accommodate them. ![](https://www.easybill.de/wp-content/uploads/2026/02/placeholder-1-e1771428780238.png) ![](https://www.easybill.de/wp-content/uploads/2026/02/placeholder-2-e1771433931203.png) ## **Automated process from start to finish** Even with a fully automated dunning process, there will always be customers who don’t pay—and here too, you can rely on our service. Because easybill provides you with an interface to hand over your receivables directly to a **debt collection service provider**—also completely automatically and without much additional effort. An overview of the benefits of our integrated automated dunning process: - easybill automatically monitors deadlines and overdue invoices - The dunning process can be controlled individually and set up in multiple stages - Payment reminders and dunning notices are created automatically - Sending by post, email, or fax is possible - Document templates can be customized individually - Receivables can be prepared automatically for transfer to a debt collection service provider ## **Efficient receivables management** with an automated dunning process - **Optimise your payment processes** and minimise your administrative effort - Stricter **compliance with payment reminder deadlines** and tax regulations - **Customer loyalty:** Smooth processes, long-lasting business relationships [Try it for free now](https://app.easybill.de/signup?lang=en) ![](https://www.easybill.de/wp-content/uploads/2026/03/post-single-placeholder-2-1024x684.jpg) ## **Frequently asked questions** about easybill and automated payment reminders ### Can I customise the automated payment reminders to suit my needs? Yes, it is possible to customise the reminders to suit your needs. For example, you can adjust the **content, appearance and number of days** after which a reminder should be created and sent. ### When should you send a payment reminder? You can send a **payment reminder** if your customer has not paid the invoice on time. It is recommended to send the reminder **about one week after the invoice due date** or a few days before the deadline expires. It is important to remain polite and professional in your wording. This can help customers make their payments **faster**. To avoid the tedious manual writing of payment reminders, you can, for example, use easybill to **automate** this process. ### Are payment reminders and notices sent by email or SMS? They can be sent by post, email or fax. ### How often can you send automated payment reminders? The number of reminders you can send is not regulated by law. However, it is recommended to send no more than **three reminders**. The first reminder should be friendly, the second more insistent and the third worded as a “final reminder”. It is important that reminders are worded **politely and professionally** and comply with **legal** requirements. ## easybill Erfahrungen Unsere Kunden lieben uns - Marcus Frotscher (MarcusFRA) ★★★★☆ 3 weeks ago Erstnutzer einer E-Rechnung Software und lediglich aus Sicht eines Kleinunternehmen ohne bisher umfangreiche Automatisierung und Integrationsprozesse. Einstieg in das Tool easybill Invoice - trotz fehlender Vorkenntnisse\* war relativ leicht. … More Ebenfalls sehr gute Unterstützung beim ersten Einrichtungsservice Call. Auf Fragen wurde mit bedacht eingegangen - und auch gute alternative Workaround-Vorschläge bezüglich der individuellen Anforderung. Ein Stern-Abzug bezüglich fehlender mehrsprachiger Artikel- und Dienstleistungsstamm (Konfiguration) Möglichkeit\*\*, welcher zu einer Doppelung von Set-up Maßnahmen beinhaltet sofern man einen internationalen Kundenstamm betreut und von vornherein, standardisierte Übersetzungen für Serviceleistungen, Textbausteinen, usw. berücksichtigen will. \* zu 80% habe ich meine Konfiguration mit Unterstützung von Google Gemini gemacht - sprich, der KI mitgeteilt, dass ich easybill als E-Rechnungstool ausgewählt habe. Dann den jeweiligen Konfigurationsbereich benannt (der Pfad ist dank Einrichtungsunterstützung innerhalb dem Set-up "Path" von easybill eh vorgegeben) - z.B. Dienstleistungen: habe der KI gesagt was ich brauche bzw. gefragt was die KI als üblichen Standard für die Art unseres Unternehmens empfiehlt, inkl. Schritt-für-Schritt Erklärung wie der Set-up innerhalb von easybill Invoice vorgenommen wird. \*\* das System unterstützt aber eine automatisierte KI-Übersetzungsfunktion innerhalb der Dokumenten/Angebots-/Rechnungstellung, usw. - Thomas Marino Hillus ★★★★★ 4 weeks ago Ich habe mich für die easy Bill Software interessiert und per Mail eine Anfrage gestellt. Sehr schnell habe ich eine Antwort und einen Beratungstermin per Videokonferenz über Google erhalten. Sehr kompetenter Mitarbeiter hat sich. Genau … More gemeldet und mich innerhalb von wenigen Minuten durch das Menü geführt, wo ich meine Kontaktdaten und aller erforderlichen Dinge eintragen konnte. Es ist eine sehr eingängige und einfache Software, die ohne große Vorkenntnisse bedient werden kann. Ein sehr perfekter, freundlicher und schneller Akt, der mich in die Lage versetzt hat, sofort die erste Rechnungen zu schreiben. Der Preis war auch interessant, so dass ich sofort ein drei Monatspaket abgeschlossen habe. Ist nur weiter zu empfehlen! - Sebastian Schulz ★★★★★ a week ago Ich habe als kleines Unternehmen angefangen und war schnell an dem Punkt, dass die Rechnungen per Hand einfach zu viel und unübersichtlich wurde. Easybill war dann nach langer Recherche erstmal das beste. Aus einem Monats Abo wurde schnell … More ein Jahres Abo, weil es mir einfach extrem viel Zeit erspart, die Rechnungen werden automatisch erstellt und versendet, DHL label und Packliste ist mit wenigen klicks erstellt und im passenden Format für meinen Labeldrucker erstellt. So wurde aus täglich mindestens einer Stunde für das alles, nur noch maximal 10 minuten. Ich bin super zufrieden und bleibe gerne weiter Kunde. [Alle Bewertungen ansehen](https://search.google.com/local/reviews?placeid=ChIJI-3ECZSzuEcRmVhahqP44zI)