P-Call GmbH & Co. KG

Who we are

P-Call GmbH & Co. KG is a full-service provider for business process outsourcing based in Stuttgart. Our corporate customers commission us for call center services and back-office tasks, thereby relieving their own staff and achieving a noticeable reduction in costs.

The result of our search: easybill

Since our company was founded in the summer of 2013, we have been using easybill continuously to bill our communication services. At the time, after extensive testing of various invoicing programs, we chose easybill.

As a call center for business process outsourcing (BPO), we were looking for a simple yet comprehensive solution for billing. At first, all invoices were created manually. However, the focus was on automating these processes. That is why, as early as 2013, a comprehensive API interface was important to us so that we would be prepared for future automation.

easybill offers us immense possibilities

The possibilities offered to us with easybill are immense compared with those of our competitors. We particularly appreciate the reliability and the intuitive user guidance integrated into easybill. Thanks to its cloud nature, we can easily access our billing data across platforms from any device.

Billing is now created and managed exclusively via easybill. Since we work with external service providers in the background and they also currently need to access data from our invoices, we use various interfaces to implement the billing process as easily as possible. Our accounting currently works entirely cloud-based and digitally. All receipts are recorded electronically by us and stored in easybill under the respective customer master record. Thanks to this measure, we have succeeded in switching our accounting to be almost paperless. Lists and printouts are a thing of the past. When it comes to analyses or overview lists, the relevant team members can download them directly from the easybill cloud as needed and with the appropriate authorization.

Automation thanks to the interface (API)

Since 2021, we have also been using the API, which automatically creates invoices from our own systems via easybill and sends them to customers. The API provides raw data from our telephone system to an internal database on our server. There, the data is linked with the customer data from easybill and the corresponding amounts are billed. The completed billing data is then sent back to easybill via the API, where the finished invoices are generated in PDF format and sent directly to customers.
This process has noticeably relieved our accounting department and reduced our costs in this area many times over, as only half the staffing effort is now required.

Bank account reconciliation ensures efficiency

A particular relief for us is the newly introduced automated bank account reconciliation. For this, we have stored our online banking access data in easybill. Several times a day, the application retrieves all transactions from our accounts and matches them directly with created and outstanding invoice amounts. Identified amounts are linked directly and only need to be confirmed once. Previously, a member of our accounting team had to laboriously compare incoming payments with the outstanding invoices every day and then mark the invoices as paid. With this process, it now runs almost all by itself.

Outstanding easybill support

When we have questions or problems, we are very happy to use the support, which always helps us out in a competent and supportive manner. The easybill support team consists of long-standing, experienced people who know their craft. We can recommend the application to any entrepreneur looking for software that makes invoicing simple and straightforward.

Mark Petzold
Managing Director Sales + IT, P-Call GmbH & Co. KG