mfr Germany – Customer service in the cloud
The best customer service is organized with mfr. With mfr, you can map your individual processes dynamically and flexibly. The daily organization of your job scheduling is easier digitally with mfr. To manage customers, sites and materials, inform technicians and close jobs, it only takes a few clicks. It’s not only easier, it also saves time and money at every turn and enables your company to keep growing. And because organization and reliability are easier with mfr, your customers will love you.
Job scheduling
Forget Outlook and Excel! With mfr, you have a real-time overview of jobs, technicians and materials. At a glance, you can see which employees are available when and what an employee’s capacity utilization is per day / week / month. This makes it easy to achieve an even distribution of jobs without much effort.
Appointments
Create jobs, vacation, sick leave or other appointments directly via the calendar or simply move them via drag-and-drop. Job information is also visible immediately.
Real-time status
The processing status of a job is displayed to you in real time. This way you can react quickly if a job hasn’t been viewed by the technician or if delays occur.
App for the technician
Your mobile customer service is always perfectly prepared for an assignment with the mfr app. If a job is assigned to a technician in the scheduling, they immediately receive a notification on their device. Thanks to the seamless connection between office and technician, everyone is always on the same page. The app’s intuitive design enables straightforward time tracking and documentation. With the offline function, the technician has a tool they can always work with – no matter what.
Integration with easybill
As soon as a job is completed, all items such as working and travel time, materials and services are transmitted to the office. This way, invoices can be created even faster and more accurately. Integration with easybill is child’s play, automated and comes at no extra cost. In addition, mfr attaches the service report to the invoice, which can optionally be sent to the customer.
