After Sales & Shipping Communication

After Sales – Get more out of every shipment

Don’t lose your customers after checkout — to delivery carriers. Our software brings them back with seamless, on-brand post-purchase communication: automated shipping updates, integrated tracking, and smart returns management — all in your design. The result: higher revenue, fewer support tickets, and more satisfied customers.

• Modular design: four flexible modules that work perfectly on their own or together. You’re in control.

• Easy to use: set it up once, then everything runs automatically. No tech hassle.

• Central analytics: all your shipping data in one dashboard, with every key metric at a glance.

SPEAQ – Send automated shipping updates in your own design

With SPEAQ, you keep your customers in the loop automatically — before they reach out. Cut “Where’s my order?” messages by up to 30% and boost customer satisfaction while saving valuable time.

• Up to 30% fewer support inquiries

• Automatic communication in case of delays

• Higher customer satisfaction through proactive updates

TRAQ – Shipment tracking, directly in your store

With TRAQ, your customers track their orders right in your shop, where you can showcase matching products. Turn post-purchase visits into sales: up to 75% of customers return, driving up to 10% more revenue through cross-selling.

• Increase revenue by up to 10% from existing customers

• Keep your brand front and center

• Boost sales with cross-selling during the wait

QONTROL – Monitor and optimize all shipping data in one place

With QONTROL, you track carrier performance, spot issues instantly, and make smart, data-driven decisions. React faster, optimize your logistics, and reduce costs effortlessly.

• Spot shipping issues before they escalate

• Compare and benchmark carrier performance

• Lower shipping costs with data-driven decisions

RETURN – Smart, automated returns management

With RETURN, customers can process returns themselves, no customer service needed. Gain automatic insights into return reasons to reduce effort, improve efficiency, and lower your return rate over time.

• Minimize customer support workload

• Gain insights into return reasons

• Lower your return rate over time